The city's newest Select Bus Service line extends to LaGuardia Airport, but plenty of riders have yet to figure out just how it works. NY1's Jose Martinez filed the following report.
Confused about how to ride on the M60 Select Bus Service line? You're not alone.
It's been less than a month since the city's seventh SBS line made its debut, offering what's supposed to be a speedier ride between LaGuardia Airport and West 106th Street in Manhattan, but some New Yorkers are still baffled by how it works.
"Well, I asked if I could just use my MetroCard, and the bus driver told me I had to come back, use this machine, get this receipt and then I could ride the bus. So I ended up missing my bus," said one commuter. "I'm just trying to get home, back to Manhattan. You know, I guess that's the perils of travel, is what it is."
Or of grasping a new way of riding a bus where you don't have to dip in your MetroCard at the front door and where you can board from any entrance, so long as you hold onto a key piece of paper.
"They said, 'No, you need a ticket.' And I said, 'How do you get a ticket?' I can't buy the ticket here, I have to go back inside," said one commuter. "By the time I came out, the bus left. So I have to wait for another one."
Not exactly what weary travelers want to hear after getting off an airplane.
"So after a 13-hour flight, you know that you can take a bus, and you come to get your ticket and there's no place to buy a Metro ticket here," said one commuter. "You should be able to buy your ticket right next to the booth."
Those who don't have MetroCards have to find vending machines just inside the airport terminals. Then comes the next step.
Experienced SBS riders know that it's as easy as having a MetroCard and getting a slip, but if you're a tourist, that's not so easy.
"Yes, it was confusing, based on the information we got inside," said one tourist.
Once you're on board, though, you'll notice the difference. The buses make fewer stops, and city Department of Transportation and Metropolitan Transportation Authority officials say travel times could drop by up to 20 percent on the M60, a growing line that serves more than 17,000 on an average weekday.
"Once you figure it out, you'll appreciate the service," said one commuter.
In the meantime, transit employees can give riders a hand, and so can we.