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City Housing Authority Getting Better at Responding to Repair Requests, Federal Inspection Reveals

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TWC News: City Housing Authority Getting Better at Responding to Repair Requests, Federal Inspection Reveals
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A federal inspection has revealed that the New York City Housing Authority is getting better at responding to repair requests.

The agency says it has reduced its maintenance and repair backlog to 16,000 open work orders from a high of 333,000 at the beginning of last year and is reflected in the U.S. Department of Housing and Urban Development’s annual Public Housing Assessment System.

NYCHA has tried to increase efficiency in responding to work requests after reports revealed that its residents often waited months for repairs.

Response times are also down, now to an average of 15 days, but that still doesn't meet the seven-day target.

Work that calls for skilled labor also now takes up to five months instead of nine months.

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